Alright Nutrition

Refund Policy

At ALRIGHT™, we aim to provide a seamless and satisfactory shopping experience for our customers. However, in case you need to cancel an order, return a product, or request a refund, please refer to our detailed Refund Policy below. By making a purchase through our Platform, you agree to comply with the terms of this policy.

1. Cancellation Policy

  • Cancellation Requests: You can cancel an order within 13 days from the date of placing your order, provided the order has not already been shipped or is out for delivery.
  • Exclusions: In the case where your cancellation request is not possible, we encourage you to reject the delivery at the doorstep.
  • Process: If your cancellation request is received before the order has been processed for shipping, we will initiate the cancellation and refund process. However, once the order is shipped or out for delivery, cancellation requests will no longer be entertained.

2. Return Policy

  • Eligibility for Returns: Returns are accepted only within 10 days from the date of purchase. To qualify for a return or exchange:
    • The product must be unused and in the same condition as you received it.
    • The item should have the original packaging intact.
    • Sale items may not be eligible for return or exchange.
  • Damaged or Defective Products: If you receive a damaged or defective product, please report the issue to our customer service team within 13 days from the date of delivery. We will assist you in coordinating a return or exchange once the seller/merchant has confirmed the damage.
  • Non-Returnable Items: Some items may be exempt from returns or exchanges.

3. Refund Policy

  • Refund Process: If your refund request is approved, it will be processed within 5 business days. The refund will be issued to the original payment method used for the purchase.
  • Conditions for Refund:
    • Refunds are issued for items that are damaged, defective, or not as described on the website.
    • If the refund is due to a cancellation before shipping or due to delivery issues, it will be processed in the same time frame.
  • Warranty Claims: If the product you received is covered by a manufacturer’s warranty, please contact the manufacturer directly for resolution.

4. How to Initiate a Return or Refund Request

  • Contact Us: To request a return, exchange, or refund, please contact our customer service team within the eligible timeframe (13 days after receiving your order). You can reach out via:
  • Inspection: Once your returned item is received, we will inspect it to verify the condition of the product. After the inspection, we will notify you via email about the status of your return, exchange, or refund request.

5. Non-Refundable Shipping Costs

Shipping costs, if any, are non-refundable, except in the case where the product is defective or not as described.

6. Refund to Payment Method

Once a refund is processed and approved, the amount will be credited back to your original payment method (credit card, debit card, net banking, etc.). Please note that the time taken for the refund to reflect in your account depends on your payment method and may vary.

7. Exemptions from Refunds

Refunds will not be processed for:

  • Products purchased beyond the return window (10 days from the date of purchase).
  • Products that are not in resellable condition, including items that have been used, damaged, or altered.

8. Disputes and Claims

In the case of disputes or claims regarding a product or service, please contact our customer support team for assistance. We strive to resolve all issues amicably within the terms mentioned above.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

ALRIGHT™
Email: [support@alrightnutrition.com]
Website: [www.alrightnutrition.com]

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