Alright Nutrition

Return Policy

At ALRIGHT™, we want you to be fully satisfied with your purchase. However, if you need to return an item, we have designed a simple and easy-to-understand return policy. Please read the following terms to ensure you meet the conditions for returning an item.

1. Return Eligibility

To be eligible for a return, the product must meet the following criteria:

  • Time Frame: The return request must be initiated within 10 days from the date you received the product.
  • Condition: The product must be unused, unwashed, and in the same condition as when you received it.
  • Packaging: The item must be returned with its original packaging, including any accessories, manuals, or free gifts that came with the product.
  • Non-returnable Items: Some products are non-returnable under our policy, including:
    • Products that have been opened or used (except for defective products)
    • Personalized or customized items
    • Sale or clearance items (unless otherwise specified)

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer service team within 10 days of receiving your order. You can contact us at:
  2. Provide Order Details: When contacting us, provide your order number, item details, and reason for return.
  3. Return Authorization: Once we receive your return request, our customer service team will guide you through the process and provide you with a Return Authorization (RA) number. This number must be included with the return package.
  4. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
    • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
    • Damaged/Defective Items: If you are returning a defective or damaged product, please contact us immediately so we can guide you through the process.

3. Inspection and Processing

  • Once we receive the returned item, it will be inspected to verify the condition of the product.
  • If the product meets the return criteria, we will process your return within 5-7 business days. We will notify you by email regarding the status of your return.

4. Refunds

  • Refund Method: Once your return is approved, the refund will be processed to the original payment method used during the purchase.
  • Refund Timeline: Refunds typically take 5-7 business days to appear in your account, depending on your payment method and the policies of your bank or payment provider.
  • Non-refundable Charges: Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).

5. Exchanges

  • Eligibility for Exchange: If you received a defective or damaged product, you may be eligible for an exchange.
  • Requesting an Exchange: To request an exchange, contact our customer service team within 10 days of receiving your product. If your exchange is approved, we will arrange for a replacement item to be sent to you.
  • Shipping Charges for Exchange: You will not be charged additional shipping for an exchange if the return is due to a product defect or our error.

6. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please report it to our customer service team immediately, preferably within 13 days of receiving the product.
  • Required Information: Please provide photographs of the damaged or defective item, as well as a detailed description of the issue.
  • If the defect or damage is verified, we will offer a refund or replacement based on your preference.

7. Non-Returnable Items

Certain items are not eligible for return under any circumstances, including:

  • Opened or used products (unless defective).
  • Personalized or custom-made products.
  • Items purchased during special sales or promotions (unless stated otherwise).

8. Return Address

Once your return is authorized, our customer service team will provide you with the return address for shipping your item back to us.

9. Exchange/Return Denial

We reserve the right to refuse a return or exchange if:

  • The returned product does not meet the eligibility criteria mentioned above.
  • The product is damaged due to misuse or improper handling.
  • The return request is made after the 10-day period.

10. Customer Support

If you have any questions or need assistance with the return process, please do not hesitate to contact us:

ALRIGHT™
Email: [support@alrightnutrition.com]
Website: [www.alrightnutrition.com]

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